Have we used any AI art or stolen IP?
No, we hand-collected real matchbox labels from Indian streets and illustrated them ourselves, making intentional changes so the designs aren’t identical. Many of these matchboxes have been copied and reproduced countless times over the decades, but we’ve modified them to our liking, keeping them familiar and nostalgic like childhood memories, just a little different.
Last updated: January 15, 2026 02:37
Is this easy for beginners to solve?
Our 99-piece Matchbox Puzzles offer a medium difficulty challenge, enough to engage without being overwhelming. They’re perfect for collectors and anyone seeking a touch of nostalgia, where the joy comes as much from owning and displaying them as from solving them.
Last updated: January 15, 2026 02:45
I was not asked which design I want / How do I choose my puzzle design?
You’ll select your puzzle designs through the BackerKit pledge manager sent after the campaign ends.
Last updated: January 15, 2026 02:52
I wasn’t asked for my delivery address while backing. How does it work?
After the campaign ends on 15th February, you’ll receive a BackerKit survey via email. This survey will collect your delivery address and any reward preferences.
Last updated: January 15, 2026 02:52
Can I modify my reward selection after backing?
Yes! After the campaign ends, you’ll be able to update your selections, add extra puzzles, or include add-ons through BackerKit pledge manager.
Last updated: January 15, 2026 02:52
What if my puzzle arrives damaged or missing pieces?
If your puzzle arrives: Damaged Missing pieces Incorrect design Contact us with photos, and we’ll replace or resolve the issue as quickly as possible. We pack every order carefully, but if something slips through, we’ll make it right.
Last updated: January 15, 2026 02:52
What about VAT, customs duties, or import taxes?
We ship DDP (Delivered Duty Paid), so when the pledge manager asks for payment at the end of the campaign, that price covers everything, including taxes and duties, with no extra charges.
Last updated: January 15, 2026 02:52
Can I order something from your website along with my Kickstarter pledge?
Yes! If you’d like to combine a website order (www.jigsawnation.com) with your Kickstarter pledge, please reach out to us via email ([email protected]) and we’ll help you arrange it.
Last updated: January 15, 2026 02:52
When's the delivery date?
We start dispatching in mid-May 2026, and delivery to your doorstep typically takes an additional 2–3 weeks after dispatch, depending on your location.
Last updated: January 15, 2026 02:52
How do I pledge and what payment methods can I use?
Click the green “Back this project” button, choose your reward and shipping country, and pay using a Visa, Mastercard, or American Express debit or credit card. PayPal and UPI are not accepted.
Last updated: January 15, 2026 02:52
What is BackerKit?
BackerKit is our pledge manager that helps ensure: Accurate shipping costs Smooth add-on selection Organized fulfillment
Last updated: January 15, 2026 02:52
How to contact us?
If you have any questions, reach out to us at [email protected] or on Instagram @jigsawnation
Last updated: January 15, 2026 02:52
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.